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WHAT WE SELL
How long is the warranty on your products?
Unless otherwise specified on an individual product's page, our BATTERY products come with a warranty of 12 months from the date of
purchase. There is, however, NO warranty on our FILTER products. Should you have any trouble during that period, please contact our RMA
department so you can be set up with a return for a replacement or a refund.
Do I have to create an account to place an order with you?
In order to place an order with us, you will need to create an account through our website. This process is quick and only requires basic
contact information (name, address, email, phone) that we do NOT share with any other services.
How could I set up a school purchase order?
Please fax (1-898-9637) or email (firstname.lastname@example.org) your purchase order, along with an authorized billing address, a phone
number and an email address to us. The usual processing time for a purchase order is within 1 business day.
When will my package ship out?
Any order placed before 03:00 p.m. Pacific Time, Monday-Friday, will be shipped out the same day.
Any order placed after 03:00 p.m. Pacific Time, will be shipped out the following business day.
Any order placed over the weekend will be shipped out the following Monday.
Does the date of purchase count as the first business day?
No. The first business day of shipping would be its first full day in transit.
(For example: A package ships out Monday. Tuesday will be considered the first business day, Wednesday the second, etc.)
Do you have a store? Can I pick up products from you directly?
We do have a physical location where products can be picked up located in Alhambra, CA (just outside of Los Angeles), but we are NOT a full
storefront. To pick up an ordered product here, you would have to purchase it through our website using either credit card or PayPal before
coming in to pick it up. We do NOT accept cash onsite.